Tech
IT Support Specialist
First-line technical support that resolves the routine and routes the rest: password resets to triaged tickets.
Primary Responsibilities
- Common issue resolution
- Ticket triage and routing
- Access request coordination
Example Tasks
- Walk a teammate through a printer fix at 7am
- Triage the morning's tickets before standup
Watch Tech Work
Simulated DemonstrationHalf the team reports the shared drive is slow; nobody knows if it is one problem or five.
Human Oversight
System changes and access grants require human approval. Tech prepares, people approve.